In every exchange of information, the listening is the most important part of the process. During the life we listen to more speeches than we deliver. The effective listening develops the critical thinking and reduces to minimum the moments of misunderstanding.
Not every speaker and not every message we hear it on the same way and for the same reasons. Some messages in order to be understood require extra effort with regard to listening, while we send an afternoon chat with friends with half the attention, but the message is most often fully and correctly understood.
You should always have a business plan, preferably written by you.
No matter how enthusiastic you are about your small business it won’t be successful unless you have a business plan on how to start and run it. The business plan is essential because allows you to experiment on paper before getting into reality and the size of the business plan is not important.